On September 16, 2008 GM officially turned 100 years old. You
would never have known it, however. There were no grand parades,
looks back at its storied history, or even television commercials
touting the fact that America’s largest car
company had hit the century mark. Perhaps it didn’t want to be
accused of trading on its past, or of appearing so old and out of
touch that it had nothing better – nothing more relevant to today
– to talk about.
This brings me to what GM did talk about on September
16th: the production version of the Chevy Volt, a
vehicle nearly two years past its introduction as a concept and
two years from production. Said GM CEO Rick Wagoner: "This is not
a time for looking back to what we have done, but for looking
forward to what we will do." And those words might have resonated
more – and not been followed in my head by a silently cynical,
"I’m Rick Wagoner and I approved this message" – if this wasn’t
an election year. That's because, to my eyes, GM wasn’t so much
celebrating its birthday or painting a picture of its future, it
was pandering to a cynical automotive and national press corps,
it believes, can change the chorus of voices against GM. It
can’t.
While it is true that our "leaders" in Washington refer daily
to The New York Times and Washington Post, and
spend an inordinate amount of time preening before the cable news
cameras, attempting to change their views via the media is about
as futile as changing the Vatican’s stand on birth control by
referring the Pope to an article in Playboy. Though the
Pope bases his decisions on history, dogma, and received
knowledge, the Washington echo chamber listens
only to itself and takes direction from the special interests
that hold the purse strings. That’s why to them E-Flex, replacing
conventional driveline components with an electrified drive
system, much less Volt, means nothing. And pronouncements that GM
will lead the reinvention of the automobile mean even less.
The battle GM – and the whole domestic automobile industry,
for that matter – is fighting for is the hearts and minds of the
buying public. While no one would suggest it give up courting
Blue State America, the sad fact is that
domestic car sales are concentrated in America’s Heartland,
on the outskirts of which many of the transplants have taken up
residence. Better to have taken the message straight to the
people in these cities and towns, and trumpeted the past as well,
rather than show a vehicle still two years away from production
and proclaim that you are the only company to have the keys to
the future.
Imagine resurrecting the GM Motorama days, and dropping into a
town with significant cars from GM’s past and an easily digested
– as opposed to simple – explanation of the E-Flex architecture
and how it will debut in the Chevy Volt. In some marketing
circles this is referred to as "pulling the string" in that it
connects a number of points on a line and weaves them together
via a cohesive message, and variants of this underlie what’s now
called "guerilla marketing." Subconsciously, the message of past
successes and future rewards are planted in the viewer’s mind,
with the "Aha!" moment coming when the connection is made that
shows how they are related and what it all means.
Imagine the response when the local press and residents are
shown how you can drive 40 miles – city or highway or both – on
electric power alone, and that the energy required to get you
that far costs about 80 cents. Or that this electric vehicle has
an on-board generator that will take you and three passengers up
to 300 miles and can be refueled using energy sources the
motoring public uses every day. Finish with how this technology
one day will lead to the day when our vehicles will be powered by
hydrogen, and they will think GM’s narrative is almost as
compelling as how Mercury led to Gemini led to Apollo led to the
moon. Especially when it is backed up by honest-to-God examples
of how GM has lead the industry in such endeavors in the past,
and followed up with cake and ice cream to celebrate the past 100
years as well as the next 100.
Unfortunately for GM, it went for a message more subtle, more
expected, and more conventional. National coverage of the event
and what vehicles like the Volt may mean for the future got lost
in the continuing troubles on Wall Street. As a result, for most
people September 16, 2008 was just another day.